MetLife Auto & Home®
Claim & Customer Service

Claim Department

Our 24-Hour-A-Day, 7-Day-A-Week Claim Service  

Emergency assistance isn’t a nine-to-five job. That’s why our claim representatives are on call all day and all night at  (800) 854-6011 to report a claim.

Extended Customer Service Hours 

Professional insurance consultants are standing by on weekday evenings and even Saturdays. If you need to update your policy, change your address, add a vehicle or driver, or simply have a question, you can call customer service at (800) 422-4272, Monday-Friday from 8:00 a.m. - 6:00 p.m., and on Saturday from 8:30 a.m. - 5:00 p.m. EST. 

eSERVICE 

Log-in to view an account summary of all your products available on eSERVICE.  Immediately access policy and billing information. Instantly view the status of your claim. Pay your bills online.  (Click on the "Account Access" link of the left tool bar.)

Identity Theft Resolution Service*

Customers who suspect they are victims of identity theft may call our toll-free claim number to be connected with MetLife Auto & Home’s service provider, Identity Theft 911. Each customer will receive one-on-one support from an Identity Theft 911 representative, who will:

  • Assist with filing police reports and notifying governmental agencies (such as U.S. Postal Service, Passport Services Office, Social Security Administration, Department of Motor Vehicles).
  • Create a Fraud Victim Affidavit and a comprehensive case file, to assist law enforcement.
  • Prepare documents and place phone calls needed to notify credit grantors.
  • Assist in placing fraud alerts with credit bureaus, closing accounts that have been compromised, and adding passwords to accounts.
  • Deal with debt collectors, if necessary, in a non-legal capacity.
  • Monitor credit to identify fraudulent activity and provide periodic reports of changes to credit information – including sending an alert whenever suspicious activity is detected.
  • Monitor more than 400 databases (such as state Departments of Motor Vehicles) to identify where someone is trying to use, or change, personal information, such as social security number and home address.
  • Actively follow up for one full year to judge the effectiveness of the fraud resolution and to detect possible recurrent fraud.

 

*Not available in NC, nor to auto customers in NH.